Terms of Service
These Terms are the contract between you and Aeloria. They apply as soon as you create an account, subscribe, or use the Service. We have written them to be read, not skimmed: short sentences, plain words, no defined term we can avoid.
Who you are contracting with. Matteo Panzavolta, trading as Aeloria, sole proprietor, Im Lindengut 15, 8803 Rüschlikon, Switzerland ("Aeloria", "we", "us"). You are "you" or the "Customer".
Free plan. If you use the free plan, these Terms apply to you in full, except the parts about fees. You owe us nothing and you may stop at any time.
1. The words we use
- Service — the Aeloria platform: the app, dashboards, reports, APIs and anything we provide with them.
- Account — your login.
- Brand — a business whose AI reputation you monitor in the Service.
- Workspace — where your Brands and data live inside the Service.
- Subscription — your plan (Free, Essential, PRO, Agency or Enterprise) and how often you pay.
- Customer Data — what you put into the Service or create in it: brand details, prompts, URLs, uploads, notes.
- Output — what the Service gives back: scores, reports, evidence, recommendations.
- AI Engines — the third-party AI systems we query to measure how your Brand is represented. Today: ChatGPT, Gemini and Perplexity, plus Claude, Grok and Mistral where you have enabled optional engine coverage. We may add engines; we will not remove one you rely on without telling you.
How we collect. We query AI Engines only through their official, licensed APIs. We do not scrape consumer chat interfaces and we do not run automated sessions against them. Where an AI surface publishes no official API, we do not measure it — which is why the Service does not cover Google AI Overviews or Microsoft Copilot.
2. Your account
You must be 18 or older. If you are accepting these Terms for a company, you must have authority to do so.
Keep your registration details accurate and your credentials secure. You are responsible for what happens under your Account. Tell us immediately if you think someone else has access.
3. What you pay
3.1 Prices
Every price is published at aeloria.ai/pricing and shown again before you subscribe. Prices exclude VAT and similar taxes. If you are an EU business with a valid VAT number, reverse charge may apply.
3.2 Included and optional
Your plan includes what the pricing page says it includes. Some things are optional add-ons at a stated price — additional Brands on the Agency plan, the white-label reporting tool, and the engine boost pack. Optional items are charged only if you turn them on.
3.3 Payment
We bill in advance through Stripe Payments Europe Limited. Monthly plans are billed monthly, annual plans once a year. If payment fails we may suspend the Service, and we will tell you before we do.
3.4 Renewal and cancellation
Subscriptions renew automatically unless you cancel before the renewal date. You can cancel yourself, at any time, in the Customer Portal. Cancellation takes effect at the end of the period you have paid for. We do not refund an unused part of a period unless the law requires it.
3.5 Price changes
We may change prices with at least 30 days' notice. If you do not want the new price, cancel before it starts and you will not be charged it.
4. What you must not do
Do not:
- break the terms of an AI Engine or any other third-party platform through your use of the Service;
- reverse engineer the Service or try to extract its source code;
- resell or sublicense access to the platform. Agency customers may use Outputs for the Brands they manage — that is the point of the plan — but may not give third parties access to the Service itself;
- try to reach parts of the Service you have not been given access to;
- use the Service to deceive or manipulate AI Engines or the people reading their answers;
- put personal data about individuals into the Service without a lawful basis;
- upload anything malicious;
- use the Service for anything unlawful under Swiss, EU or your own national law.
5. What the Service does — and what it cannot promise
5.1 We measure and advise; we do not control the engines
The Service tells you how AI Engines represent your Brand, what to change, and whether the numbers moved afterwards. It is a best-effort service. We do not promise that any AI Engine will mention, cite, rank or favour your Brand. Anyone who promises you that is selling you something they cannot deliver.
5.2 The engines are not ours
AI Engines belong to independent companies. They change their models, their retrieval and their behaviour whenever they like, with no notice to us or to you. If an engine stops citing your Brand, changes how it answers, or restricts its API, that is not a breach of these Terms by us — though we will tell you when a change affects your measurements.
5.3 Recommendations are advice
What you do with them, and what results from it, is your decision and your responsibility.
5.4 Measurement is reproducible, not identical to a consumer's screen
We re-run the same prompts against the same models so that changes can be compared over time. Because we use official APIs rather than consumer interfaces, an individual person's screen may differ from a measured answer. That is a deliberate trade: comparable data instead of unrepeatable snapshots.
6. Who owns what
6.1 Ours
The Service — software, scoring methods, design, documentation — is ours and protected by Swiss, European and international law. For as long as your Subscription runs, you may use it for your own business, or for the Brands you manage if you are on an Agency plan.
6.2 Yours
Your Customer Data stays yours. You give us permission to host, process, transmit and analyse it for the sole purpose of running the Service for you. Nothing more.
6.3 Outputs are yours to use
Scores, reports and recommendations produced for your Brands are yours — for internal reporting, for client deliverables, for decisions, for whatever your Subscription covers.
6.4 Feedback
If you tell us how to make the product better, we may act on it without owing you anything. We would rather have the idea than the argument.
7. Confidentiality
Each of us will keep the other's non-public information confidential, and will do so for three years after this contract ends. Your Customer Data is your confidential information.
8. Data protection
How we handle personal data is set out in the Privacy Policy. Where we process personal data on your behalf, the Data Processing Agreement applies and forms part of these Terms. If we discover a personal data breach affecting your data, we will tell you within 72 hours of becoming aware of it.
9. Warranties
Beyond what these Terms say explicitly, the Service is provided as is and as available. As far as the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.
In particular, we do not promise that the Service will never be interrupted or contain errors, that every Output will be accurate or current, that an AI Engine will behave in any given way, or that you will achieve any specific commercial result.
10. Liability
As far as Swiss law allows:
- neither of us is liable to the other for indirect or consequential loss — lost profit, lost revenue, lost visibility, lost rankings, lost data;
- our total liability is capped at the fees you paid us in the twelve months before the event that caused the claim;
- none of this limits liability that cannot be limited under Swiss law, including gross negligence and wilful misconduct.
11. Indemnity
You will cover us against third-party claims that arise from your use of the Service in breach of these Terms, from Customer Data you submitted, from your breach of a law or someone's rights, or from how you used the Outputs commercially.
12. Ending the contract
12.1 These Terms run from the day you create an Account until they end.
12.2 You may cancel at any time in the Customer Portal, effective at the end of the period you have paid for.
12.3 We may suspend or end your Account if you materially breach these Terms, do not pay, or use the Service in a way that puts us or other customers at risk. Except where the breach is serious or unlawful, we will give you notice and a chance to fix it first.
12.4 What happens to your data. Your access ends. You can export your Customer Data for 30 days after termination, and the export tools stay available for that whole window. After that we delete it; backups are purged within 90 days. Clauses that should outlive the contract — ownership, confidentiality, liability, governing law — do.
13. Changes to these Terms
We may update these Terms. If a change matters to you, we will tell you by email or in the product at least 30 days before it takes effect, and we will say what changed rather than only that something did. Using the Service after that date means you accept the new version. If you do not, cancel before it starts.
14. Things outside our control
Neither of us is liable for delay or failure caused by events beyond reasonable control, including changes to or outages of the AI Engines and other third-party services the Service depends on.
15. Transfers of this contract
You may not transfer these Terms without our written consent.
We may transfer them (a) to a buyer or successor if Aeloria is merged, acquired or sold, or (b) to Aeloria's future Swiss company when it is incorporated, as a continuation of the same business. You agree in advance to that second transfer. It will not change your price, your plan or your rights, and we will notify you in writing.
16. Law and courts
Swiss law governs these Terms, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Disputes go to the competent courts of the Canton of Zürich. If you are a consumer, the mandatory consumer-protection rules of your country of residence still apply.
17. The rest
These Terms, with the Privacy Policy and the DPA, are the whole agreement about the Service. If a clause turns out to be unenforceable, the others stand. If we do not enforce something immediately, we have not given up the right to enforce it later. Notices may be sent by email to the addresses we each have on file.
18. Contact
Questions about these Terms: contact@aeloria.ai. A human replies.
Version history. Version 1.2 (8 August 2026): rewritten in plain language; AI Engine definition corrected to the engines actually queried, with Google AI Overviews and Microsoft Copilot expressly excluded and the API-only collection method stated; Free plan brought in scope; optional add-ons named in clause 3.2; 72-hour breach notification stated in clause 8; notice-and-cure added to clause 12.3; the 30-day export window and 90-day backup purge stated in clause 12.4; a reproducibility disclosure added as clause 5.4.